With Flyopedia by your side, there is nothing you need to worry about when it comes to traveling by air. And if you choose to travel with Air India, you are sure to have a stress–free experience with flight journeys. You may ask why. That’s because Air India, the national carrier airline, is launching customer support in multilingual (7 different languages). This was a recent announcement. And before you rush to book last minute flight tickets to India with us, here’s what you need to learn.
It is no surprise that Air India is always in the headlines for being the one making new trends. Air India has recently launched new flights for the routes between Canada and India, taking over the competition. Now, it has launched a new aviation industry trend by providing customer support in 7 Indian languages. That translates to zero issues with customer support which happens with miscommunication.
Currently, Air India has launched customer support in Bengali, Kannada, Tamil, Telugu, Punjabi, Marathi and Malayalam. Previously it only used to provide customer support in 2 languages – English and Hindi. This is a major leap forward to including most major communities of India.
The airline will utilise its IVR system to detect the passenger’s preferred language. Thus, it will be effectively optimising support services through mobile networks and streamlined processes. So why not try it out by getting cheap flights to Mumbai from USA with us from Air India?
According to Air India officials, the airline integrated these 7 languages into customer support to elevate their passenger experience. This will provide an accessible experience for the fliers to communicate in their own native languages.
Air India carrier’s IVR system automatically identifies the customer’s language based on the mobile network they use. This approach removes the need for passengers to manually select their preferred language. In turn, that helps in significantly reducing response times.
According to Rajesh Dogra, the Chief Customer Experience Officer of Air India, here is his statement in his own words. “The introduction of multilingual support in the Indian language marks a significant milestone in our transformation journey. By integrating these Indian languages into our customer support services, we are not only expanding our reach but also strengthening the relationship with our customers, ensuring that every interaction with Air India feels familiar and inclusive.”
Air India has recently arranged for 5 brand new contact centres. These offer 24 – hour assistance to customers worldwide. They also have special desks assigned for frequent and premium fliers.
Along with these, customer support will be provided in 9 different languages (including English and Hindi along with Bengali, Kannada, Tamil, Telugu, Punjabi, Marathi and Malayalam).
What’s more? It has a brief back – office insourcing strategy. This will help them manage chats, emails and social media support in – house effectively. All of this combined together, improves the quality of customer support service so it can function seamlessly.
After knowing that Air India has such a flawless travel experience lying in wait for you, why are you still here? All you need to do is begin your journey! Go ahead, pack your bags now. Book cheap flights from USA to India with us and get amazing discounted prices! Explore now!
Also Read: Top 10 Translation Apps for Overcoming Language Barriers While Traveling Abroad.
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